[tm_pb_section admin_label=”section” transparent_background=”on” allow_player_pause=”off” inner_shadow=”off” parallax=”off” parallax_method=”off” custom_padding=”60px|||” padding_mobile=”on” make_fullwidth=”off” use_custom_width=”off” width_unit=”on” make_equal=”off” use_custom_gutter=”off”][tm_pb_row admin_label=”row” make_fullwidth=”off” use_custom_width=”off” use_grid_padding=”on” width_unit=”on” padding_mobile=”off” background_color=”#eaf6f5″ allow_player_pause=”off” parallax=”off” parallax_method=”off” make_equal=”off” parallax_1=”off” parallax_method_1=”off” vertical_alligment_1=”start” responsive_laptop_1=”inherit” responsive_tablet_1=”inherit” responsive_phone_1=”inherit” order_laptop_1=”1″ order_tablet_1=”1″ order_phone_1=”1″ column_padding_mobile=”on”][tm_pb_column type=”4_4″][tm_pb_image admin_label=”Image” src=”https://www.raxia.com/wp-content/uploads/2021/02/Roadmap-E-Newsletter_Blog-Feature-Image_Part-2_small-1.png” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” animation=”off” sticky=”off” align=”center” max_width=”885px” force_fullwidth=”off” always_center_on_mobile=”on” use_border_color=”off” border_color=”#ffffff” border_style=”solid”] [/tm_pb_image][/tm_pb_column][/tm_pb_row][tm_pb_row admin_label=”row” make_fullwidth=”off” use_custom_width=”off” use_grid_padding=”on” width_unit=”on” padding_mobile=”off” allow_player_pause=”off” parallax=”off” parallax_method=”off” make_equal=”off” parallax_1=”off” parallax_method_1=”off” vertical_alligment_1=”start” responsive_laptop_1=”inherit” responsive_tablet_1=”inherit” responsive_phone_1=”inherit” order_laptop_1=”1″ order_tablet_1=”1″ order_phone_1=”1″ column_padding_mobile=”on”][tm_pb_column type=”4_4″][tm_pb_text admin_label=”Text” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid” custom_padding=”40px|||”]

3 Ways Technology and AI Improves Telehealth for Both Patients and PTs

Telehealth is here to stay. Providers and patients have both become accustomed to telemedicine: so much so that post-pandemic, the expectation is that remote appointments will comprise some 30-40% of “visits” across all specialties — especially as regulations and reimbursement rules rapidly evolve to this new reality.¹  However, the videoconferencing tools used to connect patients and providers are merely one part of the patient journey from scheduling to billing to final payment. For PTs to truly implement a successful telehealth program, they must consider all of the non-clinical activities that precede and follow a visit and invest in the digital transformation and artificial intelligence (AI) technology necessary to translate them into the virtual world. The end result should ideally be a cohesive, comprehensive, efficient, and AI-optimized process that takes place online that tightly matches the processes established for in-person visits.

[/tm_pb_text][/tm_pb_column][/tm_pb_row][tm_pb_row admin_label=”Row”][tm_pb_column type=”1_2″][tm_pb_blurb admin_label=”Your Intake Workflows: Virtualized and Pumped Up on Data and AI” url_new_window=”off” use_icon=”on” font_icon=”31″ icon_color=”#ffffff” use_circle=”on” circle_color=”#00afa8″ use_circle_border=”off” circle_border_color=”#ee8600″ icon_placement=”top” animation=”off” text_orientation=”left” use_button=”off” button_type=”link” use_icon_font_size=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]

Your Intake Workflows: Virtualized and Pumped Up on Data and AI 

Collecting the right clinical data from patients before their telehealth appointment presents new challenges as practices adapt to virtual care. The combination of patient paperwork and pre-visit information a practice needs is often decided by schedulers and front desk staff based on a patient’s clinical needs. AI can help PT staff quickly and efficiently assemble the correct questionnaires for each patient and then automate the collection of data with a personalized patient outreach effort. Patients should complete their questionnaires virtually just as they would be urged to fill them out if they were physically present. The technology utilized to accomplish this mapping from in-person to virtual must be capable of building these online questionnaires exactly to your practice’s specifications to minimize changes to your pre-existing workflow and processes.

Telehealth also adds an additional element to intake in that issues around patient safety and safety protocols must be addressed prior to each virtual visit. What should the PT do if a patient becomes unresponsive during a telehealth visit? Will another party be available to assist the patient if trouble arises? These matters of consent and procedure should be cleared prior to a visit to ensure all parties are on the same page when it comes to patient safety.

[/tm_pb_blurb][/tm_pb_column][tm_pb_column type=”1_2″][tm_pb_image admin_label=”Pre-visit Questionnaires Image” src=”https://www.raxia.com/wp-content/uploads/2021/03/VIM_Digital-Intake-Form.svg” alt=”Pre-visit Questionnaires” title_text=”Pre-visit Questionnaires” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” animation=”off” sticky=”off” align=”left” force_fullwidth=”off” always_center_on_mobile=”on” use_border_color=”off” border_color=”#ffffff” border_style=”solid” custom_margin=”100px|||”] [/tm_pb_image][/tm_pb_column][/tm_pb_row][tm_pb_row admin_label=”Row”][tm_pb_column type=”1_2″][tm_pb_image admin_label=”Collect Co-Pays Image” src=”https://www.raxia.com/wp-content/uploads/2020/11/Raxia_VIM_Contactless-Payments-Image.svg” alt=”Collect Co-Pays” title_text=”Collect Co-Pays” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” animation=”off” sticky=”off” align=”left” force_fullwidth=”off” always_center_on_mobile=”on” use_border_color=”off” border_color=”#ffffff” border_style=”solid” custom_margin=”100px|||”] [/tm_pb_image][/tm_pb_column][tm_pb_column type=”1_2″][tm_pb_blurb admin_label=”Collect Copays and Predict the Future” url_new_window=”off” use_icon=”on” font_icon=”32″ icon_color=”#ffffff” use_circle=”on” circle_color=”#00afa8″ use_circle_border=”off” circle_border_color=”#ee8600″ icon_placement=”top” animation=”off” text_orientation=”left” use_button=”off” button_type=”link” use_icon_font_size=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]

Collect Copays and Predict the Future

And finally there are copays. Collecting payment for health services to be rendered is a typical part of the intake process when in person. Unfortunately, Zoom and other video conferencing applications lack any ability to collect or process healthcare payments — much less having an AI-driven decision engine that can properly assess copays and deductibles to help practices modify patient behavior to maximize patient payments post-visit.

So with the rush to provide telehealth over the course of the pandemic, patient payments have been left by the wayside by many practices with the expectation that it can be collected through the regular billing process after insurance adjustments have been applied. Unfortunately, when practices fail to collect from their patients up front, they significantly decrease their chances of ever collecting any payment from their patients at all. Practices that rely on traditional billing processes and paper statements end up collecting only 40-50% of their patient payments post-visit. For a successful telehealth implementation, virtual copays need to be part of the equation and the data gleaned from the entire virtual intake process can be used to drive machine learning engines that push patient collections up to and beyond 90%.

[/tm_pb_blurb][/tm_pb_column][/tm_pb_row][tm_pb_row admin_label=”Row”][tm_pb_column type=”1_2″][tm_pb_blurb admin_label=”Fully-customizable Digital New Patient Paperwork” url_new_window=”off” use_icon=”on” font_icon=”33″ icon_color=”#ffffff” use_circle=”on” circle_color=”#00afa8″ use_circle_border=”off” circle_border_color=”#ee8600″ icon_placement=”top” animation=”off” text_orientation=”left” use_button=”off” button_type=”link” use_icon_font_size=”off” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]

Fully-customizable Digital New Patient Paperwork

Patients new to the practice present their own set of challenges as well since they will fill out the most paperwork prior to their visit. PTs should be able to offer telehealth appointments to all of their patients whether they are brand new or have been with the practice for a while. It is critical to have technology that not only allows for registration to occur online rather than in-person but to be able to specifically customize and tailor the registration questions to meet the needs and requirements of the practice. To maximize efficiency for the practice and minimize bureaucracy for the patient, having the telehealth new patient registration match the in-person new patient registration is critical. The forms should be the same and the only difference is the patient can fill them out on a computer or mobile device from the comfort of their own home.

By handling all of the telehealth intake and copay functions cohesively online — from new patient paperwork through copays — your practice will have a wealth of patient data that can be analyzed, through both data analyst and artificial intelligence means to ultimately reduce paperwork and increase payments and to also truly maximize patient engagement and facilitate faster and easier patient payments post-visit. 

[/tm_pb_blurb][/tm_pb_column][tm_pb_column type=”1_2″][tm_pb_image admin_label=”Digital New Patient Paperwork Image” src=”https://www.raxia.com/wp-content/uploads/2021/02/Roadmap_2_Virtual-Waiting-Room.png” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” animation=”off” sticky=”off” align=”center” force_fullwidth=”off” always_center_on_mobile=”on” use_border_color=”off” border_color=”#ffffff” border_style=”solid” alt=”Digital New Patient Paperwork” title_text=”Digital New Patient Paperwork” custom_margin=”100px|||”] [/tm_pb_image][/tm_pb_column][/tm_pb_row][tm_pb_row admin_label=”Row”][tm_pb_column type=”4_4″][tm_pb_text admin_label=”Make it All Work Online” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid” custom_padding=”||20px|”]

Make It All Work Online

Again: Telehealth is here to stay. Your PT practice should be prepared for this future.

[/tm_pb_text][/tm_pb_column][/tm_pb_row][tm_pb_row admin_label=”Row” make_fullwidth=”off” use_custom_width=”off” use_grid_padding=”on” width_unit=”on” padding_mobile=”on” background_color=”#f8f8f8″ allow_player_pause=”off” parallax=”off” parallax_method=”off” make_equal=”off” parallax_1=”off” parallax_method_1=”off” vertical_alligment_1=”start” responsive_laptop_1=”inherit” responsive_tablet_1=”inherit” responsive_phone_1=”inherit” order_laptop_1=”1″ order_tablet_1=”1″ order_phone_1=”1″ column_padding_mobile=”on” custom_padding=”||40px|”][tm_pb_column type=”4_4″][tm_pb_text admin_label=”Make it All Work Online” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_style=”solid” custom_padding=”40px||20px|” max_width=”850px” background_color=”#f8f8f8″]

Practices that care for their patients remotely with the same attention as they would provide in person will be the ones that thrive in our post-pandemic world.

[/tm_pb_text][tm_pb_button admin_label=”Button” url_new_window=”off” button_alignment=”center” custom_button=”off” button_letter_spacing=”0″ button_use_icon=”default” button_icon_placement=”right” button_on_hover=”on” button_letter_spacing_hover=”0″ button_text=”Make It All Work Online” button_url=”https://www.raxia.com/#contact”] [/tm_pb_button][/tm_pb_column][/tm_pb_row][tm_pb_row admin_label=”Row” make_fullwidth=”off” use_custom_width=”off” use_grid_padding=”on” width_unit=”on” custom_padding=”||60px|” padding_mobile=”on” allow_player_pause=”off” parallax=”off” parallax_method=”off” make_equal=”off” parallax_1=”off” parallax_method_1=”off” vertical_alligment_1=”start” responsive_laptop_1=”inherit” responsive_tablet_1=”inherit” responsive_phone_1=”inherit” order_laptop_1=”1″ order_tablet_1=”1″ order_phone_1=”1″ column_padding_mobile=”on”][tm_pb_column type=”4_4″][tm_pb_text admin_label=”Sources” text_orientation=”left” use_border_color=”off” border_color=”#ffffff” border_style=”solid” text_font_size=”12″ custom_padding=”40px|||”] ¹  https://www.pewresearch.org/fact-tank/2019/09/09/us-generations-technology-use/ [/tm_pb_text][/tm_pb_column][/tm_pb_row][/tm_pb_section]