A study from UI Path finds U.S. office workers feel dissatisfied in their roles, often trapped wasting hours per week on ordinary repetitive tasks.
The “great resignation” is underway and is having a profound effect on healthcare administration. According to the Bureau of Labor Statistics, quit rates in healthcare remain high, increasing in February of 2022 to a total of 626,000 resignations, leaving tens of thousands of administrative positions open. Resignations come at a time when the increase in healthcare openings is expected to reach 11%, outpacing the demand for other types of occupations.
Even a single resignation is a substantial loss for a medical billing or RCM company. It not only takes time to hire a new employee but when employees have to learn dozens of disconnected systems to complete their tasks, the cost to train a new employee is a significant concern.
Automating away low-value tasks can ease the burden and burnout that results from handling the stiflingly repetitive duties of patient billing, outreach, and its associated data processing. Giving people time to pursue more fulfilling, high-value work increases employee productivity, satisfaction, and retention.
Here are some findings from the UI Path study about why U.S. office workers feel stagnant in their roles:
- 67% feel they are constantly doing the same tasks over and over again.
- 68% said they wish they had more time to explore how to incorporate new responsibilities into their day-to-day routines.
- 70% believe they can’t effectively help customers because they are faced with too many overly time-consuming tasks.
- 59% said they spend too much time inputting data and creating datasets.
Automation can improve employee productivity and morale.
- 91% of employees who work for companies that use automation believe it improved their job performance.
- 94% credit automation training with a boost in job performance.
With the demand for skilled employees at an all-time high, employee retention, satisfaction, and productivity are critical for success in the competitive medical billing and RCM markets.
